This was our second time staying at this property. The location is excellent, and the staff were friendly and helpful, which are definitely the hotel’s biggest positives.
Unfortunately, the attention to detail when it comes to room cleanliness needs significant improvement. When we opened the sofa bed for our children, we discovered dried semen on the sheet. Allie, who was working at the front desk, was sincerely apologetic and offered us an upgraded room. This was unexpected and very much appreciated. The larger suite gave us plenty of extra space and definitely helped improve our stay.
However, we were disappointed to find that the cleanliness of the upgraded room also seemed to have been overlooked. It appeared that the room had only been superficially cleaned, with stuck-on dirt on the floor, a thick layer of dust on top of the fridge, and a noticeable amount of dog hair throughout the room.
Overall, the location and staff are great, but the hotel really needs to improve its housekeeping standards and attention to detail to ensure guests are walking into a properly cleaned room.