2/10 Mediocre
18 de abril de 2023
TERRIBLE EXPERIENCE
I booked a room for 2 nights and was highly dissatisfied. The first room I was given smelled terrible and when I requested another room I was told they all smelled the same. After insisting with management for several minutes I was reluctantly given another room. Upon entering the new room, the sink was full of live bugs, but it was late so I stayed in the room regardless. The next day I went out to enjoy the city and when I returned that night the door was wide open. I am not sure how long the door was open but when I went to speak with management they blatantly disregarded my concern and claimed I complained too much and would not do anything. At this point I was no longer comfortable with staying here my second night and I had to go find another place. And as management was no help, I have not been able to recover my money or obtain compensation in any way yet.
Thanks,
Roberto Brito
Samuel
Samuel, viaje de negocios de 2 noches
Opinión verificada de un huésped de Hoteles.com