At check-in we were assigned a room with torn curtains and a blocked toilet. After reporting this, we were moved to another room next door, but unfortunately the conditions were just as bad – and still not the room standard we had originally booked. The carpet was stained, the window frames showed black mold, the windows were dirty, the furniture was chipped, the mirrors smeared, and the bedding slipped off constantly. There was also a gap of about 2 cm under the door, and even the shower curtain was stained.
The staff seemed stressed and not particularly service-oriented. Breakfast was poor – greasy, overly sweet, and of questionable quality. The cold counter for yogurt, cheese, butter and fruit had no lighting, and several items already tasted spoiled. We asked to cancel the second breakfast but were refused.
We were relieved not to have suffered food poisoning and even more relieved to check out of this hotel. This so-called three-star property is overpriced, does not deliver the promised standard, and is not recommended at all – especially not for anyone who values cleanliness, style, and proper service.