Horrible in every way…soft beds, no comfortable chair in the room. The topper was returning from a concer @ 11:00 PM with the air conditioning not working. When I called down to the front desk and told them of the problem, the guy did not offer an apology, showed no empathy, shot back at me saying that I was talking over him and did not offer any solutions to try and help. He simply said, “I can’t help you with this. The hotel is full for the night, and we don’t have a maintenance man here late on a Saturday night”. Well, gee, thanks a lot loser. We proceeded to leave and drive home in the middle of the night. I am done with Hilton unless I get a call from someone tomorrow!!!