The checkin went smoothly but to find out that our room were through a huge labyrinth as part of the refurbishment process.Walking up and down all the hotel.Last room at the end of a corridor that was exiting a yard for housekeeping.I understand that the price for the room was not above 100.00£ but still we’ve felt discriminated ,treated like the worst and poor couple ever in our life's using this hospitality services! Was for us a night gate away for our anniversary! At 6:30am opposite to our room and all over the corridor was banging noises, drills, shouting, laughing, even on our door was clear DND SIGN and also at the outside window people trimming the hedges, mowing the lawn,moving cages and furniture until 11am when we had to check out! It’s not first time when we’ve used this hotel and it’s sad to see that if we could find a good deal we were treated like the last people on this planet ! At the checkout I’ve mentioned and informed the staff about what happened and all what I’ve received was “ I am sorry , we will inform them!”
Ok, that’s available for the next guest,but what about my stay and the fact that I’ve paid for a peaceful night and to enjoy our anniversary together once more with your hotel and this is what we’ve received?
I’m so disappointed and speechless! Thank you for your time and Im expecting a full refund for our stay , not to mention for the parking charge also.
Kind regards ,
Raluca Asghar
