2/10 Mediocre
16 de agosto de 2025
Not what we booked for-H
Very disappointing stay. We booked a family room with one double and two single beds but were given a room with only one double and one single. When we raised this, the reception staff were rude and dismissive, insisting it was “sufficient.”
The room itself had serious issues: loud scratching noises from the ceiling at night (likely insects in the wood), staff only sprayed insecticide in the room in the middle of the night while some of us were sleeping which was unsafe and temporary.
On the last day, the ceiling began leaking in the bathroom, then directly onto the bedroom and on my bed, leaving the room wet and unusable. Despite reporting it in the morning, we were not moved until 2pm, wasting most of our final day.
Wi-Fi was practically non-existent outside the lobby, and staff kept repeating “someone is working on it” without resolution.
Overall, poor service, some unprofessional staff members, and unacceptable room conditions made this a very stressful holiday. I would not recommend this resort.
Aniza
Aniza, viaje de 5 noches en familia
Opinión verificada de un huésped de Hoteles.com
