Everything was going well despite the loud noise all night from some kind of metal continuously hitting something and the air conditioning not working at all. When I reported it to reception, they only said they would check on it and mockingly asked if it was too hot in my room. Even so, we just needed a place to sleep, and it wasn’t the worst part of the experience. The real issue was that on the last day, we had no hot water, couldn’t shower, and the water was freezing cold, while the city was at -3 degrees Celsius. Other reviews mention the same issue with the hot water, and I didn’t believe it until I experienced it myself. If you’re looking for a supposedly budget-friendly option—which isn’t that affordable either—in Times Square and just need a place to sleep, it’s fine. However, if you’re looking for comfort and access to all the promised amenities, this isn’t the place. It’s unfortunate because the hotel only needs some care and investment.