The hotel is stunning. Design, rooms (partic in the new wing), service at reception, quality of products all top notch.
One big let down - service in the bar area - inside and outside (inc restaurant area outside) is just absolutely shocking - rude, unhelpful, slow, unattentive, grumpy and just not worth a visit.
I only stayed one night and will give you 3 examples:
1) Lunch on Arrival - went to table outside - no staff had clue - they didn't advise if just sit down or wait - didn't say hello how are you - no menu or drink offered until asked - no food order taken until asked - drinks slow (15 mins for 2 beers). Food came quick but generally was annoying.
2) Drinks after Golf - we arrived back from 18 holes golf late sat afternoon and wanted 2 beers - barman at bar 'barked' go sit outside and waiter will come - can one not buy a drink at a bar these days? Waited 15 mins for 2 beers outside, never got offered another, never got offered the bill - just sloppy and better service in a Harvester.
3) Dinner - drinks pre dinner - same story, grumpy head waiter, slow and miserable service.
Thought hotel was beautiful but would not return until waiting staff are trained to serve and be polite.