Great Staff, but Overcrowded and Unsafe Pool Area
The best part of our stay was the exceptional staffriendly, attentive, and professional. However, the pool situation significantly impacted our experience.
This Holiday Inn is a two-story hotel with a small central pool, which remains open until 10 PM. While this may be convenient for late swimmers, it disrupts guests who prefer a quiet evening or early rest. More concerning was the overcrowding and lack of supervision. At one point, there were 31 people in the pool, far exceeding a manageable capacity. Many children were unsupervised, engaging in unsafe horseplay with no parents in sight. Despite the pool custodian’s efforts, they appeared overwhelmed by the situation.
A particularly alarming incident occurred when an older child, roughhousing in the pool, pushed my child into the water. My child’s head struck the metal handrail upon impact, raising serious concerns about safety enforcement.
Areas for Improvement:
1. Stricter Pool Supervision – Enforce rules to ensure children are supervised and unsafe behavior is addressed immediately.
2. Earlier Pool Closing Time – Reducing pool hours to 9 PM would allow for a more restful environment for guests.
3. Better Capacity Management – Limiting the number of people in the pool at one time would improve safety and comfort for everyone.
With these improvements, the hotel can provide a more enjoyable and secure experience for all guests.
