Upon checking into our room at 7:30 pm, we found it had not been cleaned - the sheets were laying on top of the bed and it clearly had not been vacuumed. We told the front desk person and there were no other rooms available. She said she would have to go clean it herself but didn't know how to do that. We left our bags in a relative's room and went out for dinner. Upon return at 9:30 pm she said she just pretty much made up the beds the best she could and that's as good as she could do. The floors were filthy with dog hair, so we again complained. Another person who is not even employed there came and vacuumed our room at almost 10:00pm Then we find out there was no toilet paper, not enough towels, and no soap left. THEIR CUSTOMER SERVICES IS HORRIBLE! For the price we had to pay to stay here, they still have not offered us anything back after two days.