This hotel is exactly what the name suggests, a hub. It provided us with a small room with a bed good enough to sleep in but was not particularly comfortable, with no desk, no window, and a single small chair and closet… it was a bit too little for two people, keep that in mind if you intend to spend some time in the room.
The carpets in the hotel were not in great shape, but the room was clean and they provide towels and cleaning service fast when asked. Even if you won’t have a machine in the room, they also offer coffee and tea in the lobby area for free.
I do want to take the time to highlight the excellent disposition the staff showed at all times. My husband voiced some concerns and the lady at the desk tried to accommodate him immediately, even if it was not possible. Julia found me an umbrella when there was a downpour, even if they don’t really offer umbrellas. And every day you could see the gentleman standing by the automated check-in machine trying to help people check-in as fast as possible. They are an incredibly nice and hard-working team.
I have to say the hotel was not what I expected, and it’s probably on me for not reading all the details carefully, but the personnel really improved my stay and impression of the place. Thanks for making my last days in London so nice!
