We stayed at this hotel for two nights during our visit to The Ark Encounter. The location was very convenient, right near Walmart, Dunkin', Papa John's, and many other restaurants and stores.
The staff was friendly and professional. We had an issue with our thermostat late at night and had to change rooms, but even with the hotel near full capacity, the front desk lady handled it superbly: she brought the new room key directly to us, and we were settled into a new room within a few minutes. The next day, she followed up to make sure we were comfortable and also let us know that the A/C maintenance team had already fixed the issue in our original room, which was reassuring.
The pool, though a bit on the smaller side, was a huge plus for the kids. After driving for 7 hours, we really enjoyed it—the water temperature was fairly comfortable, which is not always the case at other hotels. When the pool room ran out of towels, we notified the front desk, and within 5 minutes the towels were restocked, again with a genuinely friendly and welcoming attitude!
I was happy to see a coin laundry room available as well, which is always a great amenity during longer trips.
Breakfast was good! The lady overseeing breakfast kept everything well-stocked at all times, tables were wiped down almost immediately, and she was consistently friendly and helpful. The biscuits and gravy were delicious, and we loved that you could make your own waffles—either regular or strawberry flavor.