The hotel is very clean, beautiful lobby that smells wonderful. It is well kept both inside and outside. Located next to Cupertino Plaza, but still in a secluded spot. Plenty of parking space, room is clean, bed is comfy, has a fridge and microwave. Bathroom is a bit small, but well lit and c. The lounging chair in the room could use a new upholstery and use brighter color decorative curtain for a more modernize open air look. The hallway lighting is traditional, so a daylight or led bulb will make the hallway look bright and more lively.
Our check in did not go as smooth due to reservation mishap with Hotels.com. There were two parties and one event didn't follow through with hotel policy and brought their own band which kept a lot of guests within the vacinity of the party upset. They played loud music until past midnight.
Next morning, the Asst. Gen Manager apologized for the inconvenience and took the initiative to take care of us. This shows Monina cres a lot about the hotel guests. She immediately took charge as soon as she got to work, so she can de-escalate the issue with upset guests. She is a solution oriented boss who protects the image of the hotel and cares not only for the guests, but also her employees. Despite, the incident, we would like to try again by booking another stay soon. Hopefully, this time we will have the appropriate room we wanted with two beds, facing the freeway. And not have a band serenading the entire city of Cupertino at 12am!