We stayed from 6/18 to 6/22. The hotel experienced a power outage on 6/18, which caused our room to become unbearably hot, and the refrigerator stopped working, causing us to lose our food. We were in town for a convention, and the outage prevented us from participating in cosplay events, which was a major inconvenience. Additionally, our toilet stopped flushing, though we were unsure if this was power-related.
While we understand power outages happen, it was frustrating that hotels across the street had power. We also paid an extra $25/day for breakfast, but after the outage, we were told we couldn't receive a refund for the first breakfast. The elevator was also out for the duration of our stay, and as I’m pregnant, climbing three flights of stairs multiple times a day became very difficult.
The staff's handling of the breakfast issue was frustrating. Despite confirmation from Hotels.com that breakfast was included, one staff member insisted we needed itemized receipts, which we didn’t have. Only on the last day did another staff member confirm that breakfast was part of our reservation.
The only redeeming factor was the sweet server at the café, who was kind and efficient. We still haven’t received our refund for the first breakfast and are concerned the charges for breakfast might have been added to our room. Given these issues, we will not stay here again.