2/10 Mediocre
14 de enero de 2025
Worst experience over last several years.
We made reservation for two junior suite. We also asked a month ahead, the hotel to arrange them in the same floor nearby, and they replied positively.
However, on arrival at 1pm, we got the largest separation between two rooms. 1×03 and 1x40. We asked if any adjustment possible, but we got refused.
There was a construction going on both room of room 1x03 and 1x40. Peoples working at the building under construction, just 10 meters away, it was impossible to open the curtain in the room.
For the room 1x03, the door lock was unstable. Upon leaving and closing the door, it did not lock automatically. We had to confim its locking several times.
Finally, the wifi connection was extremely unstable. Also not secured connection. It was reconnecting every minute. Thus I finally gave up and had to use hotspot data from my cell phone.
The worst experience I had, over last several years. The desk staffs were not friendly, and returned their basic response "It is not possible at this moment".
At least I can say that the service level under the same chain of Novotel at Sydney ahead Melbourne was quite different and satisfactory. This hotel at Melbourne need some adjustments.
Cliente verificado
Viaje de 3 noches en familia
Opinión verificada de un huésped de Hoteles.com
