2/10 Mediocre
6 de octubre de 2025
Probably the worst hotel stay and experience i’ve ever had. To say this hotel was a disappointment is an understatement. I have stayed at the Riviera several times years ago when it was the original Riviera but sadly it is nothing like it was. Upon arriving and checking in I immediately got a bad feeling. The hotel staff at the front desk were unprofessional, unwelcoming and clueless and obviously never heard of the word “hospitality”. I was charged for the weekend stay, taxes, including a hefty “incidentals” deposit which was never disclosed when booking. It was a special birthday weekend so i booked a room well over a month in advance and specifically asked for a mountain view. We were given a run down room with a view of the parking lot. The room was located down a dingy hallway with stained and dirty carpeting. The room itself was completely understocked with no bottled waters (we used our own), no coffee for the Keurig coffee maker, not enough towels for two people, and a bathroom with a half a roll of toilet paper! I had to call the front desk and ask for more towels and was lucky enough to see a housekeeping cart by our door and asked if they could spare an extra roll of tp for our room. Unbelievable i know. The bathroom had an automatic light that was broken and kept turning on & off every five minutes which was super annoying and disturbing when we were trying to get to sleep. Housekeeping never came once to clean or restock our room during our stay. Do not recommend
Vivienne
Vivienne, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com
