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Quality Suites Morristown West

2.5 star property
City-center Morristown hotel with indoor pool

Choose dates to view prices

At Quality Suites, enjoy a warm welcome in the lobby with its cozy fireplace. Unwind at the indoor pool or gym, and indulge in a delicious breakfast buffet while staying connected with free WiFi.

Reviews

6.6 out of 10
Good

Popular amenities

  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
  • Air conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Indoor pool
  • Fitness center
  • Coffee shop/cafe
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Lobby fireplace
  • Front-desk safe
  • Vending machine
  • Laundry service

Feel at home (6)

  • Children stay free
  • Sofa bed
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
The current price is $81
$95 total
includes taxes & fees
Jun 21 - Jun 22

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Suite, Non Smoking

Deluxe Suite, Non Smoking | In-room safe, desk, iron/ironing board, free wired internet

Deluxe Suite, Non Smoking

  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for 2 Double Beds, Suite, Nonsmoking

In-room safe, desk, iron/ironing board, free wired internet

2 Double Beds, Suite, Nonsmoking

  • Sleeps 4

View all photos for Suite, Non Smoking

Suite, Non Smoking | In-room safe, desk, iron/ironing board, free wired internet

Suite, Non Smoking

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Suite, Non Smoking

In-room safe, desk, iron/ironing board, free wired internet

Suite, Non Smoking

  • 29 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 Double Sofa Bed

View all photos for 1 King Bed Suite Non-Smoking Accessible

In-room safe, desk, iron/ironing board, free wired internet

1 King Bed Suite Non-Smoking Accessible

  • Sleeps 2

View all photos for Suite 2 Double Beds

In-room safe, desk, iron/ironing board, free wired internet

Suite 2 Double Beds

  • Sleeps 4

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includes taxes & fees
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About the neighborhood

Map
3660 W Andrew Johnson Hwy, Morristown, TN, 37814

What's nearby

  • Manley Plaza - 5 min walk - 0.4 km
  • Fountain Plaza - 13 min walk - 1.2 km
  • Merchants Greene - 16 min walk - 1.4 km
  • Fountain Plaza Mall - 18 min walk - 1.5 km
  • Cherokee Crossing - 18 min walk - 1.5 km

Getting around

  • McGhee Tyson Airport (TYS) - 65 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Huey Magoo's - ‬2 min drive
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Cheddar's Scratch Kitchen - ‬14 min walk
  • ‪Good Ole Days Sports Grille - ‬2 min drive

About this property

Quality Suites Morristown West

Enjoy your visit to Morristown with a stay at Quality Suites Morristown West. Guests can grab a bite to eat at the coffee shop/cafe and visit the fitness center for a workout. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 82 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 5:30 AM
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–9 AM
  • Coffee shop
  • Coffee/tea in a common area

Traveling with children

  • Children stay free (see details)

What to do

  • Free use of nearby fitness center

Working away

  • Business center

Services

  • 24-hour front desk
  • Dry cleaning/laundry services

Facilities

  • 1 building/tower
  • Built in 1992
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path to elevator

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Sofa bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free wired internet
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Comfort Suites Hotel Morristown

Comfort Suites Morristown

Comfort Hotel Morristown

Quality Suites Morristown

Quality Suites Hotel Morristown

Quality Suites Hotel

Quality Suites Morristown

Quality Suites Hotel Morristown

Frequently asked questions

Does Quality Suites Morristown West offer free cancellation for a full refund?

Yes, Quality Suites Morristown West does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Quality Suites Morristown West?

Yes, there's an indoor pool.

Are pets allowed at Quality Suites Morristown West?

Sorry, pets aren't allowed.

Is parking offered on site at Quality Suites Morristown West?

Yes, there's free self parking.

What are the check-in and check-out times at Quality Suites Morristown West?

Check-in start time: 2 PM; Check-in end time: 5:30 AM. Check-out time is 11 AM. Express check-out and contactless check-out are available.

What is there to do at Quality Suites Morristown West and nearby?

Quality Suites Morristown West has an indoor pool and a fitness center.

What's the area around Quality Suites Morristown West like?

Quality Suites Morristown West is in the heart of Morristown, a short 3-minute walk from Manley Plaza and 17 minutes' walk from Fountain Plaza Mall.

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Reviews

Reviews

6.6

Good

6.6

Cleanliness

8.2

Location

7.6

Staff & service

6.2

Property conditions & facilities

Popular mentions

Room
Shower
Bed
Service staff
Bathroom
Smoking
Vat
Breakfast
Value
Check-out

Reviews

Verified

10/10 Exceptional

For the price it was exactly what we needed and the service was good
Holly, 2-night trip
Verified

6/10 Good

No fresh fruit on the breakfast, air conditioning and heat worked. But room was terribly dated. Staff was extremely nice and room served the purpose
Erin, 2-night trip
Verified

10/10 Exceptional

The hotel was clean and the staff was helpful.
Lorraine, 1-night trip
Verified

6/10 Good

The staff were amazing! There was mold in the bathroom around the vent and on the shower ceiling. The breakfast lacked from other choice hotels that we stayed out. There was sausage, hard biscuits and cereal.
Donya, 2-night trip
Verified

8/10 Very good

Good location and 100 recommended
Yumi, 1-night trip
Verified

2/10 Poor

During our stay staff was amazing! But room and property definitely wasnt how it was advertise. Our first night we had tons of beetles running around. Which i killed. Later we order pizza and when we came back from a outting to eat our room had been infested with Ants. they had gotten into our full pizza which we hadn't got to eat staff said they are unable to refund us for our loss of food. Which was not ok cause we are on a budget. They moved us rooms and the next room had mold in the bathroom . They moved us again and that room was ok. We went to go swimming and peices of the ceiling were falling and covered in mold tables and chairs were also covered in mold.
Nicole, 4-night trip
Verified

6/10 Good

The property was clean and quiet. It was convenient to where we had to go. The staff was quite helpful.
John, 5-night trip
Verified

8/10 Very good

We got in late they still let us check in. There was a weird extra 3 dollar plus charge at end the clerk couldnt explain i just paid to be checked out and on our way. Breakfast was good
Michael, 1-night trip
Verified

4/10 Fair

The whole place needs a good cleaning. The pool area needs a major update. Not well ventilated so the paint is falling from the ceiling as well as the walls. Our tub spout was leaking constantly. The staff was really nice.
Peggie, 4-night trip
Verified

2/10 Poor

One of the mattresses had dried blood. Breakfast wasn’t there on Saturday and Sunday. Two out of the 3 days of our stay. Black mold on the ceiling and walls where the roof had leaked. Had to change the filter on my CPAP because it got mold in it. I stay at Quality Inns quite frequently and I was very disappointed. We would have asked for a refund if we would have not booked online. The woman that checked us in was very nice and professional. The pool was decent and better than other hotels we have visited.
trinity, 3-night trip
Verified

10/10 Exceptional

The room was clean and front desk was very friendly. The only complaint would be that housekeeping was too early on the day of checkout. Checkout is 11 and housekeep was knocking by 10.
2-night trip
Verified

10/10 Exceptional

Room was big. Could of carried that mattress home. It was thick and very comfy! We were near the pool but heard very little noise from the children enjoying it.
tamara, 1-night trip
Verified

6/10 Good

There was a horrible smell on the thrird floor near the ice machine. There was a few old air conditioners setting in the hall there. I believe that they was causing the odor. Other than that i enjoyed my stay. My room was clean and cool.
Christopher, 2-night trip
Verified

8/10 Very good

The room I was in could definitely use an uprade, bathroom needed an exterminator and work on sink faucets, toilet and tub faucets. AC /heat unit runs continuously, no auto setting and no heat at 40 degrees. I have stayed there before and all was good, guess I was in an older part this time. I like the location, it is near my family.
Verified

2/10 Poor

Let’s start with the good; beds were comfortable and no bugs. The bad; mold and holes all over the ceilings, dirty shower, cobwebs hanging from the ceilings, chapstick and Cheetos in the pull out bed, mattress on the pull out couch was covered in brown stains….the non smoking hallway smelled horrible of both cigarette and weed smoke.
Nicole, 1-night trip
Verified

6/10 Good

Friendly staff but needs a good cleaning/update

Stayed for a basketball tourney so thankfully the room did not need to be used much. The comforter had cigarette burns in them, the pull out sofa was not usable due to it being stained so badly. Stains all in the floors. The staff was nice, just needs a lot of updating/cleaning.
Tiffany, 1-night trip
Verified

4/10 Fair

Very disappointed in this hotel.If we weren’t so tired from traveling , we would had left. Rooms were not the cleanest. No hot water to shower, mold on ceilings, parts of the ceiling falling down in pool area.. took us over 20 mins to check in because the employee kept taking phone calls , mind you my husband just had his foot amputated two weeks ago , so very noticeable) No sheets , pillows or blankets for pull out. No pool towels. The breakfast was ok but all the juices was watered down not many healthy options. Very Basic. The beds set very high off the ground making it very difficult for my disabled husband and son. Shampoo was also empty. I had to go ask for the pull out items and 3 other people were there because of their room conditions. This hotel gives the brand name a BAD look… someone needs to look into it. We stay at others and they are very nice and easy and fast check in.
Lora, 1-night trip
Verified

4/10 Fair

Staff is friendly. The mini fridge is the best I've had in a hotel. The a/c was great. The room has water damage and black mold at the ceiling. The dark out curtains do not meet to darken the room. The tub leaked constantly. The commode is missing a bolt, so it rocks when you are on it. There is no room phone. There was a vehicle doing donuts in the parking lot that resulted in them hitting a pole and running off on foot. We actually witnessed this. Police were called by the desk clerk. There's no sitting area for smokers; they pile up in front of the main entrance because that's where the butt can is. We reserved an accessible room. We received a room on a top floor with a step-in tub/shower, it did not have a handheld shower head, and a very short, small toilet. We did not complain. We did not request a new room. We did not move hotels. We did learn a lesson.
ROBIN, 2-night trip
Verified

6/10 Good

Parking with a large trailer was good. The building is indefinite need of upgrades. The only person working at the hotel was the front desk manager. He was doing everything and he was polite. He did not give us a Wi-Fi code, but I figured out how to access the wifi after a few minutes, and he did not explain the continental breakfast to us, which was okay since we were leaving early the next morning before it would start. When we pulled up, there were a couple questionable people at the front door outside who turned out to be other guests. That made us a little nervous, especially for the safety of our truck and a trailer. The manager did insure us that the vehicle was safe. There was no in-room safe that we could find. The elevator stunk of pot. There is no dining within a decent walking distance. All in all, the building was secure and our room was clean & odor free.
Michelle, 1-night trip
Verified

4/10 Fair

Clean
Margaret, 2-night trip
Verified

8/10 Very good

All around had an amazing stay!
Sera, 2-night trip
Verified

10/10 Exceptional

Awesome
Janean, 2-night trip
Verified

6/10 Good

The toilet was not fully on the ground and rocked. The toilet seat was not secure. Above the shower there was water dripping down from the second floor. Was worried something might fall down. During the night the toilet kept making noises suggesting the seal was incomplete causing the water to slowly drain out of the tank which caused the toilet to refill.
Amanda, 2-night trip
Verified

8/10 Very good

It was an okay stay
Denise, 2-night trip
Verified

8/10 Very good

Great place. Bfast was excellent
Rob, 1-night trip