The hallways are really warm. Our room was hot till approximately 4am. Way to hot to sleep. The a/c never turned off set at 70. The frig was warm too. Turned all the way down, my left overs spoiled. Then our room key didn't work. And you have to wait for a small elevator or go all the way to either emd to use stairs. There is 1 elevator, and its very small. The cleaner had to fight to get her cart out of it. I did voice my concerns at the desk when the key quit. My husband and i both had arms full of stuff, and had to stop, wait for the elevator, ring a bell and wait for help. Then get the key fixed. Wait again on an elevator. Walk the HOT hallway. Pick our atuff back up , and finally get into our room. The only thing the desk clerk said was I'm letting someone know your issues. And typed on his keyboard....we paid 232.00 for a 2 day, hot room, hot refrigerator, and non working keys...