Staff was friendly and helpful, great location, lots of free toiletries and free things to borrow (bicycles!). I stayed in a cubic (capsule) room, which was nicely designed. My only problem really was how to handle replacement towels and pajamas for multiple nights - this is done well but differently from other places, so a little information at check in would have been useful.
The hotel is a couple minutes from the station, which has restaurants. There’s a small shopping mall about 10 minutes on foot with more restaurants and a theater, and a convenience store a couple minutes away too. The tourist bus stops nearby, but you could also use a bike or walk to get to the castle area.