We were there for a 4 night stay for a family member admitted to the Cleveland Clinic main campus. Hotel was under-staffed (icy, snowy, slippery (dangerous) entryway, was told housekeeping and maintenance leave at 5pm). Facility in poor condition (no heat in front entry/lobby our entire stay, bathroom floor and bathroom was freezing, no heat was getting into the bathroom tub did not drain first day, reported it to lobby, was clear when we returned at end of day, tub did not drain second day, reported to lobby, was NOT clear when we returned at end of day, strong smell of marijuana at all times in lobby, elevator, hallways, only coffee was available the first morning, was told food truck had not arrived, hallway garbage bins overflowing with trash by end of day). Due to the tub not draining second day in a row, requested a new room for the remainder of our stay. Was given a key to an alternate room but the shower rod was broken and hanging down, shower not usable. Given a key to a second room and beds were not made and had what appeared to be dirty linens balled up on them. Went back to lobby and staff went to check themselves on 2 other options and we finally moved to a suitable room. Front desk staff was friendly, but clearly have a lot on their plate with reduced staff at the end of the day. We needed to stay one additional night and made the decision to book an alternate hotel rather than extend our stay at this hotel.