I used the pre check in feature the day before arrival, to "save time at the desk", as quoted in the email. This was not the case, we arrived after a long day at Cedar Point, to find two people scrabbling behind the counter to help a couple of people in line ahead of us.
When it was my turn to get my key, the clerk appeared to be unable to locate me im the system initially, but eventually did and located a key on the desk from the property manager for me. When I opened the door to enter the room, I immediately noticed the room was already occupied, with clothing and towels strown about, the beds unmade, and the state of the room itself was horrible, nothing like whats pictured online.
I told my party to wait there while I resolved the issue with the front desk. About 15 minutes pass and I was able to obtain another room, with one king bed and a pull out couch.
There were cumbs and food items on the floor, the pull out couch was uncomfortable with a well worn in 3 inch mattress and there were no extra linens for it. There was also an open soap bar on the bathroom sink and used woman's feminine item in the trashcan. Needless to say, things aremt always what they appear on the internet.