Stayed here recently while in town for a family funeral. The room appeared clean at first glance, and the sheets themselves looked fresh. However, the bed had a strong, unmistakable smell of urine that couldn’t be ignored. Unfortunately, it was very late when I went to bed and noticed it. Due to the reason I was staying in Gander, I didn’t have the bandwidth to pack up the full room in the middle of the night to try to get the room switched. I ended up changing out of my pajamas, which now also smelled of urine, and slept on top of the bedclothes.
In the morning, I spoke with the front desk to alert them about the situation. They were very polite and understanding, but said there was nothing they could do since the room had been booked through Expedia.
Overall, while the staff were kind, the condition of the bed was completely unacceptable. I honestly don’t know how the bed could have been made without noticing! Clean sheets don’t make up for an unclean mattress. Hopefully, management takes this feedback seriously and addresses it for future guests.