The worst “hotel” experience we’ve ever had.
This property is not a single hotel but a collection of old buildings operated under one office. It’s obvious they simply painted over damaged areas to rent the rooms quickly, without fixing anything properly. The receptionist treated us poorly and complained about every reasonable request we made.
We had booked two nights. After seeing the condition of the place, we tried to cancel, but they told us it was not possible.
Major issues during our stay:
- No internet: The Wi‑Fi network was completely unreachable from our first room.
- Freezing room with no heating: We arrived on an unusually cold day, and the room had no heating system. After complaining, we were given a tiny electric heater that only warmed you if you sat directly in front of it.
- No hot water: We couldn’t shower the first day. On the second day, someone finally came and explained that the hot/cold labels were placed incorrectly.
- Destroyed sofabed mattress: You could feel every spring poking through.
- Kitchen with no basic items: The room had a kitchen but no cutlery. We had to go to reception just to get utensils.
- Room not prepared for our group: We were four people, but the room was set up for two—no extra towels, blankets, or bedding. Again, we had to go to reception to request everything.
To make matters worse, the hotel is advertised online as “The Palms,” but that is not the real name. The actual property is Hollywood Beach Hotels, which feels mislea