Hotels.com had incorrect information on this hotel. I had to pay to upgrade my room in order to be downstairs. Something hotels.com should have covered. Also, there IS A DEPOSIT required and I wasn't prepared for it. Now, I will say, once I finally got settled in a room with everything functioning (there was a broken TV and then a chirping smoke detector), the room was comfortable, clean, and I loved that there was large bottles of shampoo and conditioner and body wash by Dove. Nice. Water pressure was VERY NICE, and water got hot quickly! I will say the pool wasn't placed well for the property. By 3pm, the hotel shades most of it from the sun. Otherwise, it was a good stay.