When we arrived at 10pm, nobody was at the front desk. The listing says that check in lasts until midnight. We called the late check in number using the lobby phone as indicated by a sign in the lobby. Nobody answered. We called the number in the listing. Nobody answered. We continued this way for almost a half an hour before leaving to find another place, which turned out to be filthy (most of the properties in the area were booked full). When contacting customer service to make sure I wouldn't be charged, I was told that the property had filled up, so the staff just left the lobby unattended because they felt that they were no longer needed, with no way for us to know what was going on. Had they not erroneously listed a vacancy, we would have booked another place in the area that afternoon when there was still availability. If you book here, understand that the reservation is meaningless. They overbook and it is entirely possible that you will roll in late and not have a room at all.