2/10 Mediocre
30 de junio de 2025
Horrible experience, dirty and rude.
There was a litany of issues. First, the property charges an "early check-in fee" if you want to check in anytime before 3pm. (Not Disclosed)
After checking into the room, the comfortor had stains on it, towels were different shades of dingy brown, the toilet paper holder was falling out of the wall, the curtain was broken to the room and wouldn't close all the way, the carpet turned the bottom of your feet black, and the TV only had 14 channels on it.
General Manager Kayla Schultz did not make any concessions or corrections to the situations and was not understanding at all with the issues and concerns.
When I first tried to check in at 1:30 PM, there was not one at the front desk and I walked around for 15 minutes and couldn't find anyone that worked there. There were only 2 cars in the otherwise empty parking lot. I left to get gas and food then came back around 2PM befeore anyone was there. I wanted to cancel the whole booking due to circumstances and conditions and the manager refused to allow the cancellation without charging the night. I was forced to subject my teenage daughter to these substandard conditions as I could not afford to pay for another night without getting fees waived for this one.
Aaron
Aaron, viaje de 2 noches en familia
Opinión verificada de un huésped de Hoteles.com
