Kimberly was absolutely lovely - very warm, helpful, and knowledgeable! She greets everyone with a smile and welcomes them into the hotel. Even late at night as we purchased items from the market, she was still bubbly and helpful.
The room was average - could use a refresh. The paint is peeling off the bathroom walls, shower leaks, hallway carpets are dingy. The room was clean and the temperature was perfect.
The gal who worked at the front desk overnight (she was there around 6am and gone by the time we checked in that evening) is incredibly rude and unprofessional. We arrived earlier than expected and came in to see if we could possibly pay for an additional night so that we could check in early around 6am. She was sitting outside in the rocking chairs instead of being present in the hotel. She never said hello or welcomed us in any way. She simply said how can I help you in the most uninviting way possible. As I explained that we wanted to pay the extra night so we could check in early, she cut me off and said you’ll have to pay for an extra night - we don’t do early checkins. I said I understand that - that is exactly what I’m asking to do. Then she informed me that we could not do that because there were no rooms with two queen beds available. That part is obviously not her fault or so we thought. We left and came back that evening around 5pm. We found out that there were in fact plenty of rooms available 12 hours ago, but at that point it didn’t really matter.