A good resort, but not a five-star experience.
We had a cockroach in our room that disappeared behind the bed. Despite calling twice, the staff only sent a cleaner who was unable to resolve the issue. When we went to the reception, the night staff was dismissive and unhelpful, insisting there was nothing they could do—even though the resort was nearly empty. It was a disappointing way to handle the situation and certainly not what you’d expect from a five-star hotel.
That said, we did enjoy the spa, gym, and pools.
We stayed for a week, which was enough. Overall, it was a decent stay—but we won’t be returning.