We booked a room with no windows, which was extremely hot. We had expected the room to have air conditioning, but it was not provided.
While using a hair dryer, I received an electric shock. I reported this incident to the receptionist on my way out for dinner. The receptionist asked me to complete an incident report, but I informed them that I was too busy, as myself and my husband were going out for dinner.
Upon checking in, to the hotel it was only myself that checked in, as my husband was parking the car. The booking clearly indicated that the reservation was for two guests. When I presented my identification to the receptionist, they did not inquire about the second guest.
When I reported the electric shock incident, the receptionist did not ask for the identification of my husband, who was present at the time. Additionally, I had requested two extra pillows two hours earlier, and the receptionist informed me that the person on break was responsible for the pillows.
Upon checking out, I requested to speak with the manager about the electric shock incident. The manager informed me that they would not take any action because it was my guest who had received the shock and had not provided their identification.
I inquired about the identity of the person who reported the incident to the receptionist. The receptionist stated that it was the night duty receptionist. However, I clarified that I had reported the incident myself. If the manager was unwilling to take action