Best Western Plus Sunrise Inn

Stayed here for quick girlfriend's getaway to Nashville. Hotel staff was very pleasant and helpful. Rooms were moderate but was expected at price point and nice to have convenience of being centrally located to other restaurants, shopping, and grocery store.

Upon arrival I had to wait 45 minutes to check in. There were no clean rooms available. Did not receive clean towels on the second day. Asked at the front desk and they only had hand towels available. Second night my key did not work

Just had a confusing check in, and they weren’t very friendly. There was one lady who was nice, but she didn’t work till our last night/day there. We asked who I thought we the owners/managers for more towels, because we were only given one, they said to leave out the dirty one, and they’d get us more and they never did. The next day we had to stop house cleaning to get any. Just wasn’t very pleasant what so ever.

Decent older hotel Close to the freeway Well lit parking I believe there is onsite security van

Whejni got there, even though I have got my reservation, there is not room. And the staff said "sorry , but not my fault" I had to waste lots of my time with 2 kids to find another one.

The hotel needs some work. The hallway smelled like smoke and had a musty smell and there were dirty towels laying outside of different rooms. The room was clean but didn’t have enough towels. The lady at the front desk was very helpful though and that was a plus. The area isn’t the best. Not many people had a mask on which was weird because on all the doors leading into the hotel it said mask required. Overall it wasn’t a bad hotel to stay for one night.

Definitely would not recommend this hotel, service was bad, hotel room was filthy and was in no way sanitized for covid precautions. Tooth paste spit was left in the sink, blood was found on pillow cases, toilet was leaking and rocking on the pedestal. Other rooms were marked as clean and sanitized but not the ones being offered this night.

We were only driving through Tennesee but needed a place to rest. I planned way ahead and booked online. When i arrived it was in a pretty bad part of town. Panhandling out front. Our room that was assigned had standing water in the tub. We went down to tell the front desk and they said maintance was gone for the night so we had to switch rooms. The new room had 1 towel for 4 of us. We asked for towels and they said housekeeping was gone for the night. In the morning we were given one extra towel. The halls smelled. And everything just looked dirty. Was so glad to leave.

Service was good, food was average but room was NOT CLEAN. (wash cloth had brown stain, toilet paper roll was smudged with red/brown stain. Hair on bath towel and on office chair. Location is not in a good area. There was actually an innocent person shot in front of the hotel the night we stayed during a 2 car shootout where both cars were wrecked and abandoned before police arrived. Lots of low income housing surrounding the area. I will not stay here again and would tell families to avoid also.

Hotel is not very clean. We checked in at 3:30, and we went to our room.. it was dirty and hadn’t been cleaned. So we get moved to another room. They then proceeded to tell us they had no toiletries and no extra towels because they were all being washed. Our room smelled clean but we found a couple items from the previous tenants. Overall, I do not know how this place has 8.4 stars on hotels.com. I would not recommend. Avoid the area. Roads are full of pot holes that could eat your car...