For complete transparency, we stayed at this resort 4ish years ago and it was AMAZING, so when we returned to Treasure Island it was a no brainer. BAD DECISION!
The room which we had to pay an additional $100 for to have a washer and dryer (washer and dryer was listed as included in our room when we booked), instantly smelled of mildew/mold.
But that was just the beginning within the first hour:
- the dishwasher did not work
- guest bathroom toilet in room did not flush well
- a random man opened our door while I was loading the washer
- the floors were disgusting, turned out feet black
- the springs in the beds pop as you move around
- the pans were funky and severely scratched (not safe to cook with)
- a cooking spoon had clearly been used to cook something in grease and was bubbled up
- kitchen sink faucet did not retract
- the pool was never cleaned the entire time we were there (4 days)
- there is scum above water level around the entire pool
- shells at the bottom, my daughter cut her foot on them.
I went to the front desk within the first few hours and informed Lauren of the issues I had in the room (dishwasher, toilet, faucet, pans, cooking utensils and smell). She seemed unfazed and offered to have house cleaning mop the floor for the smell and maintenance to come for the other issues.
I told her I was very disappointed in the state of the room and resort, she offered zero resolution.
I met a woman at the pool with same experience. Wish I read reviews!!!!
