The room looked very different from the photos, which were clearly taken several years ago. The tatami flooring was covered in questionable stains. The small non-tatami area (meant for removing shoes and storing luggage) was literally tiny, which probably explains why the tatami is so dirty—guests most likely end up stepping on it with their shoes and rolling their suitcases on it. The in-room amenities felt more in line with a one- or two-star hotel: very basic furniture, a bean-filled pillow, an extremely simple and tiny bathroom, a door that opens the wrong way, and an overall unpleasant smell. On top of that, we found a hair on the bed.
The common areas were completely unmaintained. The carpets were very, very stained, and the place was very dusty—in short, the hotel was dirty.
The only saving grace was the staff, who were warm and welcoming. The breakfast was also very varied, with options for all tastes, which was a definite plus.