I rented two nights for a concert nearby. I also booked it for the hot tub, heated pool and sauna. The hot tub was not hot. The pool was lukewarm, and the sauna dial was broken. I wanted dry towels after getting to my room so i could shower, it took over a hour. By then i was already in bed, going to sleep. The next day i go out to shop a little, ask for towels once again when i enter the hotel. Again, waiting over a hour. I finally go to the front desk, i get the run around of who's in charge, jose, or angel. They each say the others name. I finally get my own towels so i van shower. I go to my concert, get into bed, leave early Sunday morning, nothing was comped nor settled about the poor service. I paid nearly $400 for two night through hotels.com. The only upside, nice complimentary breakfast. And their beds and pillows were soft. But it's not work that price, not at all. Stay somewhere else, you'll pay less and probably get more. Because I'll never stay there again