8/10 Muy bueno
23 de marzo de 2025
Not at all pet friendly after all
I booked the Imperial for old Skool charm and historic status as a Blackpool institution. I was only staying for one night for a family diamond wedding party and specifically searched 'Trivago' for pet friendly hotels as I have a little dog.
I received my confirmation and pre-arrival email and didn't think anymore about it as it had been a busy week.
When I arrived I was greeted at reception but shocked to be told they are under circumstances 'pet friendly'.
I spoke to the duty manager and showed him the Trivago search I did a search for the same night and the Imperial again came up.
To be fair to the hotel, after a little gentle persuasion the duty manager made an exception with the caveat of Ted made a mess I would be charged! I assured him this would not be the case and thanked him for accommodating us.
The hotel itself it grand and imposing and has lots of history. The room was small and back facing with satisfactory amenities. Albiet a little tired it was fine for one night. There was a TV, courtesy tray, safe, iron and board and adequate hanging facilities.
The bed was a little disappointing as it was very springy Matress with little support. The duvet was very thin. The towels were soft. The toiletries were a nice touch.
Breakfast was a slick operation with adequate choice and fast service of coffee on arrival.
The hotel should update its listing preferences with Trivago to avoid future guest disappointment.
Tim
Tim, viaje de 1 noche en familia
Opinión verificada de un huésped de Hoteles.com
