Think twice before booking here. My family’s stay at Residence Inn by Marriott Seattle/Bellevue was a nightmare. We originally booked a one-bedroom suite but were “upgraded” to a larger room that turned out filthy: crumbs on the floor, empty bottles on the couch, milk and candy left out, dirty dishes, spills on the kitchen floor, baby clothes in the closet, used towels on the bathroom floor, and no toilet paper. The beds looked like they hadn’t been changed.
When we asked for another room, the receptionist, Kate, said no housekeeping was available but downgraded us to a smaller room. That room was left open when we arrived, smelled heavily of cigarettes, and had towels in a bag left outside. When we said we couldn’t stay there, Kate became annoyed and said nothing more could be done. I asked for a refund to book another hotel, but she refused, even after Expedia called. When I asked for the manager, I was told they weren’t available. And was still denied a refund.
At that point, exhausted and with our kids, we said we’d just stay — only to be told we’d already been checked out and no rooms were available. The entire experience was shocking. Kate showed zero compassion, accountability, or respect. This hotel is unsafe, unsanitary, and provides the worst customer service I have ever experienced. Save yourself the stress and do not stay here.