4/10
Leicester Review:
Preface:
1. The review written on June 8th 2019 is accurate.
2. Additional pros: building was virtually empty, so it felt quite secluded. Nice towels and super comfortable bed. I also appreciated the US-UK power adapters.
3. Additional negatives: Dryer doesn’t work that great. Shower wasn’t really good. Bad service.
4. Seeing that I have been in business management for over 12 years, I always caution on the side of empathy for fellow owners/management when leaving reviews.
5. I’ve stayed in over 30 hotels from this website, and this is the worst rating I’ve ever given.
I arranged via email with the manager for my arrival at 8pm. I was told to meet up with the manager’s colleague “Bobi”, who would give me the keys (more of an Air BNB situation than a hotel). I was notified that Bobi would wait for 1hour, then I would be charged 10 pounds for additional hours as she awaited my arrival. I connected with Bobi on site at 8:15pm.
She was not at all friendly. She asked me for my passport and proceeded to take pictures of it, for reasons unknown without my permission. She then demanded that I pay her 25 pounds cash because I was late. I tried explaining that I had arranged the 8pm arrival ahead of time with the manager. She became incredibly rude. I located the email as proof, which sparked her borderline threatening tone, stating that “she’s going to get her money from somebody”. Horrifying.
Spend your hard earned money elsewhere.
Cliente verificado
Viaje de 3 noches