2/10 Mediocre
27 de septiembre de 2025
DO NOT STAY HERE ITS A SCAM
I booked and paid on hotels.com. I arrived and the guy said i had to pay again. It was late and he was on his own and said he was new and the system said i still had to pay despite me already paying. As it was nearly 12 at night i didn’t know what to do. He said if i just pay now and bring it up with them tomorrow i’d be able to get a refund. When i explained it to them the next day the manager wasnt there and theysaid he would call me. He called me later that day saying he was going to issue me a refund that could take up to 5 days. On the 25th i checked (15 days after my stay) no refund had appeared. I called up and explained. I got put on hold for over an hour and i had stuff to do so i had to call back at a later time. I called back over 10 times, no answer, i called back the next day over 10 times at different times no answer and the same thing the next day. As i have no refund receipt i cannot get the bank to do anything. They are ignoring multiple calls and emails. Its a scam, even the photos apart from the outside look nothing like the room. They are dirty and dated.
Jack
Jack, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
