Negative Review for Rove the Park, Dubai
I regularly travel every six weeks and Duabi is one of a regular Destinations, I decided to give Rove the Park a try, but I am deeply disappointed with my experience. Upon arrival, I was told I had to pay extra to check in at 11 AM since the standard check-in time is 3 PM. I've never encountered such a policy at any other Dubai hotel. Despite arriving from London with two young children (ages 3 and 5) arived at airport at 5 AM, I was forced to pay an entire day's rate just to check in early.
The staff's responses were frustratingly unhelpful, with almost every question
being met with "I don't know, it's your choice." I had booked through Expedia, where I was told breakfast was included, but upon arrival, I was informed otherwise. The manager, rather than addressing the issue directly, communicated through another staff member that I would have to pay for breakfast every morning and couldn't pay in advance, which was incredibly inconvenient. The manager was dismissive and didn’t bother coming over to speak to us, even though they were seated right at the desk by the lemonade srand.
The only redeeming aspects of the stay were the housekeeping staff and the lifeguard at the pool, who performed their jobs excellently. However, the overall experience was horrifying. I will not be recommending Rove the Park to any of my family or friends.
Thoroughly disappointed!