Don't bother trying to call the front desk staff, no matter day or time, you will get a vm that is always full. Before coming I tried for the days, at all different times of the day to call to talk to the staff regarding my stay, no one ever answered always got sent to a full vm. While I was there in the middle of getting ready, on a timeline, the power shorted out on one side of the room and I wasted 25 mins trying to get someone just to answer a call to send someone to fix it. Once the engineer arrived, he tried to move the TV for the wall to access the reset button and he dropped the whole TV off the wall onto all my belongings on the counter below, breaking some along with the tv. I had to help him pick the heavy thing up breaking 2 of my nails. I was moved to a room across the hall and in the morning found that the bathtub faucet was pulled away from the wall and the drain wouldn't close or open. The pool was closed and they give no warning of this when booking. The hotel was dinghy/musty and definitely needs the updates. When we are in the restaurant the "steak bites" were tiny chopped up bits like you would find in a burrito served in a small bowl, for $18. We were the only customers and the 2 servers were constantly coming back to the table. There is a difference with being attentive/ coming off pushy or rushing customers. After having that appetizer at that price we decided to leave and eat elsewhere. I requested someone to call me to discuss problems doubt they do.