We had a group of 12 staying for a long weekend. After seeing a theater production, we arrived back at the hotel eager for a nightcap at the Lobby Bar. It was Saturday night, and we arrived at 10:45. The bar was closed (is it supposed to close at 11). We asked the front desk if we could order a nightcap through room service, and the answer was no. We then asked if there was a gift shop with refrigerated items like cans of beer, which common at Hampton hotels, (another Hilton property). No gift shop, no single service items available, no vending machines next to the ice machines. The only offering was soft drinks pulled from a mini-fridge next to the front desk for $3 each! The front desk staff was unapologetic. The hotel probably missed out on a $300 bar tab - plus tip - and didn't seem to understand that closing the Lobby Bar at 11 on a Saturday night is ridiculous! And this is supposed to be a full-service, flagship hotel for Hilton. Aside from that, parking is difficult, there is no bell staff to help with luggage, and the hotel looks "tired." Not worth the money!