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Aroma Tulum

3.0 star property
Tulum hotel with outdoor pool and pool bar

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Surrounded by Tulum’s rich history, Aroma Tulum invites you to unwind in the outdoor pool with sun loungers or sip a drink at the rooftop terrace. Explore nearby Mayan ruins on bike rentals and return to free self-serve breakfast and attentive multilingual staff.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free breakfast
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Pool bar
  • Room service
  • Terrace
  • Coffee/tea in a common area
  • Air conditioning
  • Front-desk safe
  • Water dispenser
  • Multilingual staff

Feel at home (6)

  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Suite

Junior Suite | Premium bedding, down comforters, in-room safe, individually decorated

Junior Suite

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Luxury Suite, Balcony

Premium bedding, down comforters, in-room safe, individually decorated

Luxury Suite, Balcony

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Suite

Premium Suite | Premium bedding, down comforters, in-room safe, individually decorated

Premium Suite

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Exclusive Suite, Private Pool

Exclusive Suite, Private Pool | Premium bedding, down comforters, in-room safe, individually decorated

Exclusive Suite, Private Pool

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Similar properties

Exterior
Hotel Muyu Tulum
Tulum City Center
  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
9.0 out of 10, Wonderful, 62 reviews
The price is $56
$71 total
includes taxes & fees
May 30 - May 31
Hotel Muyu Tulum
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About the neighborhood

Map
Calle Mercurio Poniente 21, Tulum, QROO, 77780

What's nearby

  • Hospital de Tulum - 5 min walk - 0.5 km
  • Dos Aguas Park - 9 min walk - 0.8 km
  • Holistika Art Walk - 4 min drive - 2.2 km
  • Hunab Lifestyle Center - 4 min drive - 2.5 km
  • Jaguar Park - 5 min drive - 2.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive
  • Cancun Intl. Airport (CUN) - 106 min drive

Restaurants

  • ‪El Camello Jr - ‬3 min walk
  • ‪Burrito Amor - ‬4 min walk
  • ‪Palma Central - ‬3 min walk
  • ‪Taqueria El Sabor Mexicano - ‬2 min walk
  • ‪Cafeteria Hunab Ku - ‬2 min walk

About this property

Aroma Tulum

  • Featuring a rooftop terrace, Aroma Tulum puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. After splashing around at the outdoor pool, you can unwind with a drink at the pool bar. Also, Tulum Beach and Sian Ka'an Biosphere Reserve are within a short drive.

At a glance

DONE

Hotel size

    • 11 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
    • Express check-out available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • The front desk is open daily from noon - 8:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free offsite parking within 16 ft
    • Street parking available
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free self-serve breakfast each morning 8:30 AM–11:30 AM
  • Poolside bar
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • An outdoor pool

Accessibility

  • Upper floors accessible by stairs only
  • Area rugs in public areas
  • Smooth flooring in public areas
  • Gravel flooring in public areas

Room amenities

Be entertained

  • Smart television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps

Fees & policies

Refundable deposits

  • A damage deposit of MXN 1600 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: MXN 98.00 per accommodation, per night

Children & extra beds

  • Rollaway beds are available for an additional charge

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Long-term renters welcome.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, Discover

Frequently asked questions

Does Aroma Tulum offer free cancellation for a full refund?

Yes, Aroma Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Aroma Tulum?

Yes, there's an outdoor pool.

Are pets allowed at Aroma Tulum?

Sorry, pets aren't allowed.

Is parking offered on site at Aroma Tulum?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at Aroma Tulum?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Check-out time is noon. Express check-out is available.

What is there to do at Aroma Tulum and nearby?

Aroma Tulum has an outdoor pool.

What's the area around Aroma Tulum like?

Aroma Tulum is in Tulum City Center, a short 9-minute walk from Dos Aguas Park.

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Reviews

Aroma Tulum Reviews

7.8

Good

8.4

Cleanliness

9.0

Location

8.4

Staff & service

8.2

Property conditions & facilities

Popular mentions

Service staff
Room
Breakfast
Food

Reviews

Verified

10/10 Exceptional

BEAUTIFUL hotel, friendly staff, and quiet street, 2 min walk from town
3-night trip
Verified

10/10 Exceptional

very quiet comfortable, exquisitely decorated and a warm, friendly staff
Andy, 1-night trip
Verified

2/10 Poor

They cancel our reservation 4 hrs before arrival
Mario, 4-night trip
Verified

4/10 Fair

Toilettes inutilisables dans notre chambre : chasse d’eau cassé. L’hôtel est intervenu mais n’a pas solutionné le problème
Verified

8/10 Very good

...
Michelle, 2-night trip
Verified

10/10 Exceptional

Wonderful stay
Ana, 7-night trip
Verified

10/10 Exceptional

Cool vibes, walk around and find things to do and eat, friendly staff, close to la zona hotelera, any questions feel free to ask staff they’ll help
Victoria, 4-night trip
Verified

2/10 Poor

Disappointing and will never return

I was very disappointed due to many things; - bathroom with a bad small ( even after complaints); only 1 amenities for 4 days stay; breakfast with 3 toast +soluble coffee + few slices of fruits+ 1 spoon of yogurt with cereal ; sheets was excellent at first day but changed to a poor one in others ( even though we didn’t request to change due to environmental protection) and last the bicycles were rusty and I got injuries for one of them, not mentioning they have only 4 to he entire hotel ( we had to rent ours); rooms are totally dark with black painting and not good ventilation … sorry but to be boutique they need to improve a lot ! :(
Eledir, 4-night trip
Verified

10/10 Exceptional

Aroma de férias!

O hotel é lindo, tem boa localização, café da manhã muito saboroso e atendimento bom e atencioso. Quarto super limpo e estiloso. Não havia estacionamento próprio mas foi possível estacionar todos os dias em frente ao hotel e também houve um problema com as chaves dos quartos - o que foi contornado sem maiores problemas pelos recepcionistas. Com certeza voltariamos mais vezes!
Julia, 3-night trip
Verified

10/10 Exceptional

We thoroughly enjoyed our stay. We felt safe and it was quite homey
Loriann, 3-night trip
Verified

10/10 Exceptional

The staff was very friendly and responsive. The food was amazing and over all had a great experience. We enjoyed our stay here and would love to comeback.
Siomara, 2-night trip
Verified

8/10 Very good

We enjoyed our stay at Aroma. Very clean, nice staff and breakfast, very close to lots of little stores, restaurants and bars. The only thing that wasn't ideal for us was the absence of hot water when we wanted to take a shower. Otherwise everything was great.
Behafarin, 1-night trip
Verified

10/10 Exceptional

Great Location, great food/breakfast, room was very spacious; Staff was very welcoming and friendly. The only thing the internet was a little slow at times. But overall a 10.
alain, 2-night trip
Verified

10/10 Exceptional

Un lugar excelente y económico para estar en el area turístico de Tulum.
4-night trip
Verified

10/10 Exceptional

Love the place and the staff
1-night trip
Verified

10/10 Exceptional

This hotel was awesome, the staff are very friendly, they treat you very good, the food wich is the breakfast that comes included with the room was also good. Rooms are beautiful, is like a piece of nature right in your room, i loved everything about this hotel, honestly i dont have nothing negative to say about it.
2-night trip
Verified

10/10 Exceptional

Cute and Quaint

Cute and quaint. It’s Tulum, don’t expect too much. But it was nice. The outdoor pool was a bathtub. About 15 minutes from the beach.
1-night trip
Verified

10/10 Exceptional

Amazing experience, I went with my husband and we definitely love it, Amazing staff and food, everything was excellent. Nothing bad to say about this Amazing hotel.
5-night trip
Verified

6/10 Good

They didn’t have water for at least two hours or even hot water
1-night trip
Verified

6/10 Good

Pictures online look much different than actual hotel. Staff tried to double charge me because their machine ran out of paper and no note was put in that I paid in cash after card machine was not working. Advertised as having food and drink service 24 hours but that was not the case. But the room was clean.
1-night trip
Verified

10/10 Exceptional

The hotel is beautiful, breakfast is delicious, kinda far from the action at Tulum beach but is pretty
1-night trip
Verified

2/10 Poor

Scammed

3 day stay, No water for 2 days No electricity for 1 day Shower broke and was unusable after first day Did nothing to make it right Terrible experience
Michael, 3-night trip
Verified

10/10 Exceptional

Awesome time ! Room was okay
Giselle, 2-night trip
Verified

4/10 Fair

Las habitaciones estaban espaciosas, pero la verdad el personal deja MUCHO que desear, no fueron ni para ayudarme con mi equipaje y era en el tercer piso y no tienen elevador, el desayuno pura fruta y pan.
4-night trip
Verified

2/10 Poor

DO NOT BOOK HERE! The pictures are a lie. Everything is rundown. The room was super damp and smelled like sewer. The private pool is not private at all, they like to say “private” because no one has “access” to it but everyone around has a view. NO HOT WATER for your pool or in our case dirty tub outside. No chairs or a hammock like pictured either. Faucets in the room are rusty leaving your hands smelling like rust and metal. You will getting eaten alive by MOSQUITOES!!! They don’t offer nets for the beds either even though the place is infested with them. The “public pool” is cold water too. The lounge chairs upstairs pillows are old and run down. It was so bad we left! Didn’t stay there not more than 30 min or so. We tried getting in contact with management and no one available the staff weren’t very interested in helping. Read other reviews and see they say the same thing I booked this with months before and if I would’ve read the recent reviews before getting there I would’ve cancelled. I’m requesting help from Expedia so Think twice before you book. It’s not worth the money to stay in a place that’s unacceptable its not right! Save yourself the headache frustration and the money. The trip to this place was a waste of a lot of money, a whole day of driving and gas ruined my vacation!
Judy, 3-night trip