A very frustrating experience. We reserved and paid for our room and provided all information requested in the hotel’s confirmation email months prior to arrival, only to arrive and discover they had overbooked and could not accommodate us.
The week of, up to the date before our arrival, we had difficulty contacting the hotel, as did Hotels.com. When Hotels.com finally reached them, we were assured that our reservation was confirmed and everything was in order.
Although the hotel arranged accommodations at a neighboring property, the unexpected move required us to change other travel logistics and created an unnecessary inconvenience. We appreciated having somewhere to stay arranged for us, receiving information upon arrival made this situation especially disappointing.