Lou was a very kind, helpful and great prior to, during and after our stay. The home was cute, comfortable and nicely stocked with plates, towels and kitchen necessities. Though the linens on the pull out couch needed to be removed prior to use and the floors had some debris left behind, the courteousness of the staff, early check in, accommodation and kindness made it a for sure return spot for us. I assume low ratings come from mismatch furniture or the location maybe being more ideal for “elderly” clients not liking some things; but I found it cute, comfortable and charming. Literally steps from a beach, free firewood and pit, a little slide and swing for little ones was a bonus. Though the shower fixtures need an upgrade and some tweaking (which my plumber husband and I will be offering to help with next stay btw), After a horrible winter storm and seeking safe haven, Lou provided a well needed safe space for my family and we are unbelievably grateful and thrilled to stay again this summer.