This property is NOT 5* and Ebookers are negligent to sell it as a 5* hotel. It does not adhere to EU fire safety regulations and the staff are confrontational and aggressive. I booked a 7 night stay with my three teenage children and we checked out after one night due to many concerns. My fifteen year old daughter was threatened by the hotel manager when he accused her of filming him while I was complaining (she wasn’t, but I'm sure you can understand why he was so concerned about being filmed!) and I was threatened with the police by a porter when I was airing my concerns at reception for the 5th time. The staff at this place are very male dominated and they definitely played on the fact that I was a single female. Having stressed my concerns for our safety to Ebookers on the first day they couldn’t care less. I had to find alternative accommodation myself and pay again and have spent my entire holiday trying to get my money back. To summarise: 30 minute queue to check in (no apology), dirty room, set up for 2 guests not four, fire extinguishers not attached to walls, just left on the floor for anyone to remove, shower seal broken so bathroom flooded each time it was used, you have to pay for pool towels, Wi-fi DOES NOT work (they want payment for upgraded Wi-fi), spa not open, pool area dirty, charge for premium drinks and a la carte restaurant, food appalling (canteen style), bbc world news only English channel on tv, NOT 5* - not even 3*. AVOID this hotel AND Ebookers
