Clean and reasonably well equipped, with a great location close to shops, amenities and public transport. Communication from the company was also quick and helpful.
However, there were several disappointments. Some basic kitchen essentials were missing, there was no microwave, and the sofa was much smaller than pictured and not suitable for six people. The BBQ shown in the photos was also not provided.
The biggest issue was the pool area. There are no sun loungers provided for this property, which was very disappointing, particularly as this wasn’t clear when booking. The pool itself was also a little tired and could have been cleaner. We also experienced some unfriendly behaviour from other residents, including being told our children were too noisy while playing in the pool and being challenged when we sat on loungers that we later discovered belonged to other apartments.
We only discovered on arrival that there was a limit on the included air conditioning, which was difficult to manage in the August heat. There was also an issue with the local tax/payment, as we were charged for six adults rather than the four children included on our booking, so we had to request a refund. The security deposit was also held for 16 working days before being returned.
Overall, a clean, well-located apartment, but several differences between the listing and what was actually provided took away from the experience.