2/10 Malo
20 nov. 2025
Booked over 5mths ago only to be contacted less than two weeks until our trip to NZ from Australia and told they had double booked & we were being bumped. Did not show proof that someone else had booked prior (&bookings cannot be double booked using the app) and absolutely no previous messages had been sent to me via app or email but she lied and said they had. Owner had booked us in elsewhere, 40mins away which was nothing at all like what had been booked but no other properties available at such short notice for that price so we had no choice other than to accept it. There was a major concert in town quite close and I think when they realised they could get more dollars they just cancelled our booking. The apology was insincere and now I wish I’d read all the previous reviews on here and google because I’d never have booked with them in the first place. Poor form.
Blaise
Blaise, se hospedó 2 noches con amigos
Opinión verificada de un huésped de Hoteles.com
