Our shower didn't work (there was only cold water), and there was a smell of sewage in both the bathroom and the bedroom. The drain made a gurgling sound whenever the sink was used. The TV didn't work; it was displaying an error code. The power outlet crackled when we plugged in a cord. There was no staff present, and the employees at O'Learys couldn't help us. I sent a message via the Hotels website requesting a refund, but no one has even bothered to reply. Very poor service! If the shower doesn't work and there's a sewage smell, I don't think one should have to pay full price for the room, yet the hotel management hasn't even bothered to apologize. I found a cleaner in the morning and tried to explain the issues, but she didn't understand English, Swedish, or Norwegian. She held up a bottle of Klorin when I mentioned the shower. Klorin (bleach) isn't enough; a new thermostat is needed. Room 302.