6/10 Bueno
17 de diciembre de 2024
Whilst the location, the pool and the beachfront are beautiful and the catering staff were very attentive, we were surprised at the lack of communication by duty managers when we had an issue with our bill. They left it till the second day of our stay to even address is and contact me about that (even then it was was via a whatsap message!) Also when we checked in, as our room was not ready we were advised to pop out and do some sight seeing, on our return 4 hours later our bags were still sitting outside in full weather. For a 5 star resort, and the cost, I would have expected better attention and communication. These points left a bitter taste in my mouth, I would not rebook there.
Lorena
Lorena, viaje de 3 noches
Opinión verificada de un huésped de Hoteles.com
