We rented a suite to have room for the whole family with all the kids, but when we checked in, we only had two towels in the bathroom with a two bed queen suite. Went downstairs to get towels from the front desk after we tried to call in the phone doesn’t work, but we’re told there was no towels clean and to go get towels from outside.
There was kids bedtime so we made it work but the next day our room was not cleaned even though we asked for it to be all of our towels were not replaced, of course so I had to go back down to get more towels. They said they didn’t have very many because housekeeping didn’t show up and said they had to pick what to do either clean rooms or do laundry, but of course neither was done. I went downstairs again later in the evening to look for water and the desk clerk gave me three waters that he had on the counter and said here just take these and then charge me for them. I don’t complain much about hotels. I’m on the road a lot and stay at a lot of places , but this was an extremely tough situation on multiple fronts with all the kids