Four Points By Sheraton Cuenca

3.5 star property
Pet-friendly Cuenca hotel with restaurant, connected to the convention center

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Photo gallery for Four Points By Sheraton Cuenca

Indoor pool
Breakfast, lunch, dinner served; Latin American cuisine
Lobby sitting area
Lobby
Fitness facility
Immerse yourself in the heart of Cuenca at Four Points By Sheraton Cuenca, where warm hospitality meets modern comfort. Savor local flavors with breakfast on site and unwind in the sauna or steam room, then take a refreshing dip in the pool.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • Gym
  • Pet friendly
The current price is $94
$103 total
Nov 23 - Nov 24

Room options

Available filters for rooms
Showing 3 of 3 rooms

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(28 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
Hair dryer
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Queen Beds

8.6 out of 10
Excellent
(20 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
Hair dryer
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Hair dryer
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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At a glance

DONE

Hotel size

    • 120 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in available
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 40 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site
DONE

Transfers

    • Free airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

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Four Points By Sheraton Cuenca Reviews

Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Room
Upgrade
Food
Cities
Shopping malls
Breakfast
Bed
Restaurant
Taxi

What guests liked

  • Breakfast was delicious and had many different options. (8 reviews)
  • The pool has excellent views of the city and is great for kids. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Super!
MOISES, 3-night trip

10/10 Exceptional

Very close to the mall and the breakfast was absolutely amazing
Steve, 1-night trip

10/10 Exceptional

The experience in this hotel was amazing
Ivette, 3-night trip

10/10 Exceptional

Excellent modern property and the staff was the best, we recommend Tito, he took care all our needs above and beyond
Alexander, 2-night trip

10/10 Exceptional

Very safe nice people
Matilde, 10-night trip

10/10 Exceptional

Wonderful front desk and bar staff. They could not have been more pleasant or helpful.
John, 1-night trip

10/10 Exceptional

THE STAFF WAS PROFESSIONAL.
LEONARD, 5-night trip

8/10 Very good

Room was great, pool was on maintenance during my stay, check out was a little weird but can’t complain
Silvio, 2-night trip

10/10 Exceptional

Lunch was overpriced and the quality was subpar. Burger was dry and too small for USD 15.00
Giovanni, 1-night trip

6/10 Good

The breakfast was exceptional. Heard doors opening and closing all day from other tenants and other noises from the street. All purchases were expensive. Walkway to rear exit to mall crumbling.
Ronald, 4-night trip

6/10 Good

I went the weekend of Good Friday. Not a good idea since there were too many kids. We didn’t even get to use the pool 🙄 but overall it’s a nice place.
Lourdes, 2-night trip

8/10 Very good

Too Noisy.
Alejandro, 2-night trip

10/10 Exceptional

Ok
Cristina, 1-night trip

8/10 Very good

Great view for half the building. Excellent buffet

Check in was difficult. Amenities were closed or had limited hours. Communication was poor. No upgrades. Complained… and management tried to help.
Donald, 2-night trip

10/10 Exceptional

All good
Carlos, 1-night trip

10/10 Exceptional

Excellent Hotel in Cuenca City. Attentive Staff, Excellent restaurant and breakfast, large room, nice bed and shower.
Edmundo Jordão da Silva Vargas, 1-night trip

10/10 Exceptional

diferencia de valores a pagar

El hotel excelente, la novedad la tuve al momento del pago, los valores de APP no coincidian con los del hotel
Luis, 1-night trip

10/10 Exceptional

Good location, friendly, courteous staff. Nice , comfortable accommodations and immenities.
Joe, 7-night trip

2/10 Poor

No fui, escribí correo y no me respondieron
carolina, 2-night trip

10/10 Exceptional

Great staff and close to everything.
Donald, 5-night trip

10/10 Exceptional

Hotel is great , pool service is great and have amazing view of Cuenca
Mike, 1-night trip

10/10 Exceptional

Excellent location! Great staff! Beautiful City…
Rita, 2-night trip

8/10 Very good

Perfecto. Todo muy bien
Gustavo Dario, 2-night trip

8/10 Very good

Increíble!
Alejandra, 2-night trip

10/10 Exceptional

Very good
taek, 1-night trip